Comcast can't get to the point

Tech writing has to convey technical information. Good technical writing should do this with as few words and pictures and in the shortest time possible.
This is why I get so infuriated at advertising for technical products. The one thing they don't want to tell you are specifications. So below is what it took me an hour to learn at the Comcast website and chatting with their sales people. It is most certainly obsolete now, but it sure would be nice if they just had the home page show this chart.


Speed down/up

mbs/mbs

Burst speed down/up/ down size/up size

mbs/mbs/mb

Cost for internet only

Cost bundled with cable and maybe phone

Modem

IP type

1/0.384

1/0.384/na/na

39.95

24.95

std

static

12/2

15/3/10/5

58.95

42.95

std

static

16/2

20/4/20/10

68.95

52.95

std

static

22/5

30/7/20/10

78.95

65.95

docsis

static

50/10

50/10/na/na

155.95

142.95

docsis

static


For example, the burst speed 20/4/20/10 means you get 20mbs download for 20 megabits then 16mbs after that, and 4 mbs upload speed for 10 megabits and thereafter 2 megabits per second.

Modem rental- $3/mo

Installation, $99 but $25 if you ask for discount (on-line only). Chat is your friend

Upgrade/downgrade-- free and easy for lower three speeds, or higher two speeds. Need install fee if crossing to different modem at 16-22 mbs plans.

Contractual obligation: None, month-by-month, cancel anytime.

About this Entry

This page contains a single entry by Paul Rako published on July 3, 2011 10:45 PM.

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