I have a printer that connects to my LAN hub with a 50-foot CAT-5 cable. Somehow, somewhere the little plastic clip broke off the connector.
Recently in Cheeze alert Category
A cheeze alert, but not quite blatant incompetence with oak leaf cluster, just your plain old everyday unserviceable consumer electronics crap.
A couple years after my horrid experience with AT&T when the slammed me to a more expensive DSL plan, they just let me go without dial tone for a week. Remember, The Law is conducted on paper, so start your paper trail early.
Many years ago I became convinced that customer service departments are useless and the only real way to get any action is to write the legal consul of the company that wrongs you.
It used to be that a brand name stood for something. Remember the American Tourister ads where a gorilla threw a suitcase across the cage?